Welcome to Bikini Bliss Shop’s FAQ page! We’ve compiled answers to common questions about our products, shipping, returns, and more to help you have a seamless shopping experience.
About Our Products
What types of swimwear do you offer?
We specialize in premium swimwear including bikini sets, tankinis, one-pieces, and swimdresses. Our collections feature various styles like halter, crossback, high neck, and high-waisted designs to flatter every body type.
How do I choose the right size?
We recommend checking our detailed size chart for each product. If you’re between sizes or unsure, our Halter Bikinis and High Waisted Bottoms tend to offer more adjustability. When in doubt, size up for comfort.
Are your swimsuits suitable for active swimming?
Absolutely! Our Crossback One Piece and Boardshorts collections are particularly designed for active water sports, offering secure support and freedom of movement.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Yes! We use industry-standard SSL encryption to protect all your payment details. We never store your full credit card information on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly to get your swimwear to you fast! If you need to modify or cancel, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered processing.
Shipping & Delivery
Where do you ship?
We ship worldwide! However, we currently cannot deliver to some remote areas and parts of Asia. Our warehouse is located at 10484 West 82nd Avenue, Arvada, US 80005.
What are my shipping options?
Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch (1-2 day processing)
Free Standard Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch
All orders include tracking so you can follow your bikini bliss to your doorstep!How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can also contact us at [email protected] with your order number for updates.
Returns & Exchanges
What’s your return policy?
We want you to love your swimwear! You may return unworn, unwashed items with tags attached within 15 days of delivery for a refund or exchange. Sale items are final sale.
How do I initiate a return?
Email [email protected] with your order number and the items you wish to return. We’ll provide return instructions. Please note return shipping costs are the customer’s responsibility unless the item is defective.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Customer Service
How can I contact customer service?
Our team is happy to help! Email us at [email protected] for any questions about products, orders, or returns. We typically respond within 24 hours on business days.
Do you offer gift wrapping or special packaging?
All orders come beautifully packaged in our signature Bikini Bliss packaging, perfect for gifting! For special requests, please include a note at checkout or email us after placing your order.
Didn’t find your question here? Dive into our website or email us at [email protected] – we’re always happy to help you find your perfect beach look!